Complaint Investigation Report

For allegation, Staff is aggressive with the clients in care:

Interviews with clients and staff revealed that the staff are not aggressive with the clients. The staff denied being physically aggressive with the clients. The staff stated that they treat the clients with care, dignity, and respect. The clients denied being physically abuse by the staff. The clients feel safe in their home and are not afraid of the staff.

For allegation, Staff is verbally abusive to the clients in care:

Interviews with clients and staff revealed that the staff are not verbally abusive to the clients. The staff denied yelling at the clients. The staff denied using inappropriate language with the clients. The clients stated they are not yelled at or called inappropriate names. The clients feel like they are spoken to in caring and considerate manner.

For allegation, Staff does not use restraint techniques appropriately:

Interviews with clients and staff revealed that the facility uses Crisis Prevention and Intervention (CPI) holds on the clients. The staff use CPI holds on the clients when the staff needs to protect themselves from a dangerous situation. The staff denied using CPI holds when it was not necessary to protect themselves. The staff will attempt to deescalate the client’s behavior with talking, distracting, and redirection prior to using a CPI hold. The CPI holds are used as a last resort. The clients stated that they don’t think that the staff are using CPI holds inappropriately or in a rough manner. The clients stated that the staff only uses CPI holds when its necessary to calm a client down and it is not done in a rough manner. Document review revealed that the staff are trained on CPI holds annually to ensure they are up to date on how to properly use the hold methods.

Overall, there was not enough evidence to collaborate the allegations listed above.

Based on evidence obtained during the investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.