Complaint Investigation Report

Regarding the second allegation, Staff threatened resident in care. Regarding the first allegation, Staff handled resident in an inappropriate manner. LPA Guerrero conducted in-person interviews with Resident #1, Resident #2, and Resident #3, all stated that they have not witnessed or experienced threats nor bullying behaviors. Resident #1-3 stated that they feel safe at the facility. LPA interviewed Staff #1, Staff #2, and Staff #3 who all stated that they have not witnessed staff member[s] bully or threat residents while in care.

Third allegation: Staff allows residents to engage in physical and verbal altercations with resident in care.

Regarding the third allegation, Staff allows residents to engage in physical and verbal altercations with resident in care. LPA Guerrero conducted in-person interviews with Resident #1, Resident #2, and Resident #3, all stated that they have not witnessed staff to allow residents to engage in physical or verbal altercations with residents in care. Resident #3 (R3) stated they been living at the facility for eight years (8) and have not witnessed staff to allow residents to engage in verbal or physical altercations with residents. Resident #2 (R2) stated that staff are helpful and have not witnessed any staff members to allow such behaviors at the facility. Due to a lack of information, the above allegations are deemed UNSUBSTANTIATED at this time.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and provided to Facility Administrator Adam Ahmad.