Complaint Investigation Report

366409921-10-20-2023-18-AS-NBRN-CXRTAZ-20231120133421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/15/2021 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 18-AS-20210615162542

Residents are using illegal drugs at the facility.

Licensing Program Analysts (LPA) Anna Bueno, Magda Malcore, and Bianca Wolcott conducted a subsequent unannounced visit to the facility to continue the investigation the above mentioned complaint allegations and deliver findings. LPAs identified themselves to facility staff who was informed of the reason for today’s visit and contacted licensee Nenita Carlos. The Department investigation included staff and resident interviews and facility inspections.

The investigation revealed that Resident 1 (R1) is not a resident of this facility but lives in the Independent Room & Board located next door to the facility. LPAs were unable to speak with Witness 1 or R1. Staff and resident interview deny consuming illegal substances at the facility. Based on the information revealed during the investigation, this allegation is UNSUBSTANTIATED at this time. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.