Complaint Investigation Report

LPA informed Resident #1 that staff must follow medication orders as specified on medication labels and staff cannot exceed medication dosage.

Second allegation: Staff did not ensure resident was treated with dignity and respect. Regarding the allegation stated above, LPA conducted an interview with Resident #1 regarding the alleged allegation Resident #1 informed LPA that staff is ignoring residents’ pain and staff are not giving resident more pain medication when requested. Resident #1 informed LPA that the resident has no issues with the facility but does not like the fact that facility staff does not give the resident more medication. LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that there have not been any witnesses or reports stating that Staff #2 has left resident’s bedroom door open when cold. LPA conducted an interview with Resident #2 regarding the alleged allegation and Resident #2 informed LPA that resident have not witnessed Staff #1 mistreat or disrespect Resident #1.

Third allegation: Staff are not providing adequate food service. Regarding the allegation stated above, LPA conducted an interview with Resident #1 regarding the alleged allegation Resident #1 informed LPA that there are days that the food that is being served is not good. Resident #1 stated that Staff #3 does provide resident with alternatives however, resident does not like the alternatives given. LPA conducted a food supply inspection and during the inspection LPA observed three refrigerators with enough food supply to meet the current needs of the residents. LPA conducted an interview with Staff #3 regarding the alleged allegation and Staff #3 informed LPA that alternative meals are offered to Resident #1. LPA conducted an interview with Resident #2 regarding the alleged allegation and Resident #2 informed LPA that the facility provides residents with three meals a day and offers alternative meals to residents. LPA conducted an interview with Resident #3 regarding the alleged allegation and Resident #3 informed LPA that the facility provides three meals to residents in addition, Resident #3 informed LPA that the facility also provides seconds when requested as well as other alternative options. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Steven Prado.