Complaint Investigation Report

LPA conducted an interview with Resident #1, Resident #2, and Resident #3, LPA went over the allegation with R#1-3 and all stated that they have no issues or concerns regarding food or the food supply at the facility and that the facility provides them with three meals a day (breakfast, lunch, and dinner). Furthermore, R#1-3 also informed LPA that facility provides snacks.

Second allegation: Licensee did not ensure that facility bathrooms were maintained in good repair. Regarding the allegation LPA conducted a bathroom inspection during inspection LPA observed two bathrooms to be in standard and in good repair inside building #1. In addition, LPA conducted a bathroom inspection inside building #2, LPA observed 2.5 to be in standard and in good repair. LPA conducted an interview with Staff #1 who informed LPA that all bathrooms were recently remodeled six-months ago. In addition, LPA was able to inspect a total of 4.5 restrooms between building #1 and building #2 during the inspection LPA did not observe mold, broken tiles, or restrooms to be in despair. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Stephen Prado at the end of the visit.