Senior Care Records.

Complaint Investigation Report

Mountain View Residential Care, Fontana05/12/2025Licence 366409921

Census21
Date signed05/12/2025 02:34:10 PM
The inspector’s account

Based on the evidence gathered during investigation, the above allegation is Substantiated.

Substantiated A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations, Maintenance and Operation 87303 (a), from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

Second Allegation: Facility is unsanitary.

Six(6) out of Six(6) Residents stated housekeeping visits facility once a week and bathrooms are in unsanitary condition. Bedrooms were not clean, moldy and smells of odor present in the bedroom. Pile of unwashed laundry observed by the LPA outside Building#1 back door. Outdoor area was cluttered with gardening tools.

Based on the evidence gathered during investigation, the above allegation is Substantiated.

Substantiated A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations, Maintenance and Operation 87303 (a), from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

An exit interview was conducted where this report LIC 9099, LIC9099 C and LIC 9099D and Appeal Rights were discussed, and a copy was provided to Facility House manager Rosy Riverra.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction