Complaint Investigation Report

Regarding the allegation LPA conducted an interview with R#2 LPA went over the allegation with R#2 regarding “staff is mistreating residents” R#2 informed LPA that there are no concerns regarding mistreatment. R#2 further informed LPA that they like the facility and that they feel safe. LPA conducted an interview with S#1 regarding the allegation and S#1 denied the allegation of staff mistreating residents. In addition, S#1 informed LPA that they have not witnessed staff mistreat residents in care.

Third allegation: Staff are not abiding to the admission agreement. Regarding the allegation LPA conducted an interview with R#2 LPA went over the allegation regarding “Facility not abiding by facility’s admission agreement R#2 informed LPA that facility meets their care needs based on their admission agreement daily. R#2 further informed LPA that they have been at the facility for a few months and have no concerns regarding their care. LPA conducted an interview with S#1 LPA went over the allegation with S#1 and S#1 denied the allegation pertaining to staff not abiding to facility admission agreement. S#1 informed LPA that every resident has an individual need and that the facility ensures that each resident need is met daily according to their admission agreement. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Julinda Rodriguez at the end of the visit.