Complaint Investigation Report

361880686-2-19-2026-56-AS-NBRN-DRKVPF-20260223153637

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/31/2025 and conducted by Evaluator Becky Mann

COMPLAINT CONTROL NUMBER: 56-AS-20251231143054

Staff did not assist client with communication needs

Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Karina Hernandez, Program Director and discussed the purpose of the visit. The investigation consisted of LPA observations, pertinent record reviews and interviews with staff and clients.

The allegation that staff did not assist client with communication needs. LPA interviewed four (4) staff, they stated that they do assist clients with communication needs. The four (4) staff stated that they do not force the clients to read out loud during the group sessions, it is voluntary. LPA interviewed six (6) clients, and they stated that staff do assist them with communication needs. The six (6) clients stated that staff do not force them to read out loud during group sessions, it is optional.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to Karina Hernandez, Program Director at the conclusion of the visit.