Senior Care Records.

Complaint Investigation Report

Helping Hearts Blackwood, Fontana03/27/2024Licence 361880686

Census6
Date signed03/27/2024 09:48:26 AM
The inspector’s account

361880686-3-27-2024-56-AS-NBRN-D3XLSC-20240402090028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/19/2024 and conducted by Evaluator Anna Fannell

COMPLAINT CONTROL NUMBER: 56-AS-20240319154705

Lack of supervision resulting in resident being assaulted by another resident.

Licensing Program Analyst (LPA) Anna Fannell conducted an unannounced visit to this facility for the purpose of initiating the investigation of and delivering findings for the above allegations. LPA met with behavioral health technicians (BHT) who were advised of the purpose of visit. Staff phoned supervising program coordinator, Brian Whitworth, who was informed of the purpose of today's visit. The investigation consisted of facility inspection and resident and staff interviews. LPA was unable to interview R2 due to not being present at the facility during today's visit.

It is alleged that Lack of supervision resulting in Resident (R1) being assaulted by another Resident (R2). LPA observed two staff during the visit. Interview with staff reveal that there are at least two staff in the morning shift and at least one staff in the evening shift. Interviews with residents reveal that night staff check on residents. Interview with R1 revealed that they get along with their current roommate and denied being assaulted by R2. This allegation is therefore unsubstantiated.

A finding of UNSUBSTANTIATED means, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with and a copy of this report was provided to BHT Priscilla Gomez.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction