Complaint Investigation Report

During the facility visit on 03/19/2026 and 05/11/2026, Licensing Program Analyst (LPA) Singh observed the interior temperature to be at a comfortable 75 degrees Fahrenheit. This observation was corroborated by Client#1(C1), who explicitly stated they were comfortable with the temperature at the facility. Further investigation on April 29, 2026, involved a consultation with the Inland Regional Center (IRC) Caseworker, who confirmed that C1 had expressed no concerns regarding the facility's temperature during their own interactions. Additionally, the IRC Caseworker reported that the temperature remained comfortable during their personal site visits, aligning with LPA Singh’s findings that the facility maintains an appropriate environment for its clients.

Based on the evidence, the allegation that staff verbally abusing clients in care is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 was discussed and provided to Staff Barbara Gutierrez.