Complaint Investigation Report

365530011-7-29-2025-56-AS-KCLS-DK4TQ2-20250731145513

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/24/2024 and conducted by Evaluator Mary Rico

COMPLAINT CONTROL NUMBER: 56-AS-20240724085453

Staff does not provide adequate supervision to residents in care.

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrator La Tanya Hughes and explained the purpose of the visit. The investigation consisted of staff interviews, client interviews and record reviews.

For the allegation, Staff does not provide adequate supervision to residents in care.During staff interview, 4 out of the 4 staff stated that they have not left C1 alone. In addition, 4 out 4 staff stated they would follow C1 and redirect C1 back to the facility. During client interviews, LPA Rico did not find evidence to collaborate the allegation. Based on the evidence found during the investigation, the one (1) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to the Administrator La Tanya Hughes.