Complaint Investigation Report

LPA Brown observed Staff #2 (S2) and Staff #3 (S3) not verbally abusing C1. LPA Brown observed S2 and S3 talking to C1 in a soft voice and with kindness. In addition, LPA Brown observed that S2 and S3 are providing appropriate care and supervision to C1 during the visit. Moreover, on 08/29/2024, LPA Brown contacted C1 Inland Regional Center (IRC) Caseworker and IRC Caseworker reported to LPA Brown that they are not aware that staff at the facility are verbally abusing C1. IRC Caseworker added that during their visit at the facility, they did not observe any sign that staffs at the facility are verbally abusing C1 and what they noted was staffs at the facility have good rapport with C1, that staffs at the facility have good relationships with C1.

Based on the evidence, the allegation that staff verbally abusing clients in care is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 was discussed and provided to staff Princess Bowen.