Complaint Investigation Report

Sixth Allegation: Staff leave residents unattended in vehicle.

Based on the information gathered, LPA Singh was not able to find sufficient evidence to corroborate the allegation listed above. Two (2) out of three (3) clients stated staff has never left clients/residents in vehicle/car/van anytime ever., client#2 was not available to be interviewed. Three (3) out of three (3) staff stated staff have never left clients in their care unattended while out in the community for shopping or outings. Staff ensure clients are safe while going out in the facility vehicle and clients state they are not left unattended on outings in a vehicle.

Seventh Allegation: Staff mishandled resident's personal funds.

After records review and interview with relevant parties LPA Singh was not able to find sufficient evidence to corroborate the allegation listed above. All the clients have their Power of Attorney or Responsible party to manage their finances and staff do not mishandle residents’ personal funds. Client#1 had payee services who handled money for the client, services referred by the regional center and had client’s permission to handle client money, payee services has been stopped since client#1 has moved to different facility and client#1 did not give permission to payee services to handle Client#1s finances anymore.

Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report LIC 9099, LIC9099 C was provided to the Licensee/Administrator, John Bradshaw.