Complaint Investigation Report

Second allegation, Staff yell at resident. LPA conducted interviews with staff LPA asked staff if clients are being yelled at or mistreated, all indicated that no staff is mistreating or yelling at clients in care. LPA asked staff if they have witnessed other staff mistreat or yell at clients while in care, all stated that they have not witnessed other staff mistreat or yell at clients in care. LPA conducted interviews with clients and asked clients if they are being mistreated or yelled at by staff, all clients denied being mistreated or yelled at by staff. Clients also denied witnessing staff yell or mistreat other clients in care. Based on the evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Vergel Santos at the end of the visit.