Complaint Investigation Report

The invoices state a monthly service is being completed, but they are not specific to what type of treatment is being completed. During the tour of the kitchen, LPA Gardner observed the kitchen floors to have fresh food and dried up food stuck on the floor throughout the kitchen. There were mouse droppings throughout the kitchen floor where food is being prepped. There were mouse droppings on the cutting boards and the surrounding cabinet area where the cutting boards are being stored. There were mouse droppings on the storage cabinet that contains canned food that is served to residents. The general consensus is that the pest control service has not been effective in the kitchen, cleaning in the kitchen is not being maintained properly to keep pests out of the kitchen, and there is currently a problem with pests. LPA Gardner also found that the kitchen staff had pre prepped bowls of ice cream and placed the tray inside the freezer without covering or dating the food.

Regarding the allegation, “Facility does not provide food service personnel with food service training”:

The facility has a full time cook on site, but does not have a nutritionist, a dietitian, or a home economist on site at the facility and could not giver proper documentation of the dates and times visits had occurred by one of the listed professions.

The allegations listed above are SUBSTANTIATED. A finding that the allegations are SUBSTANTIATED means that the allegations are valid because there is a preponderance of the evidence the standard has been met.

The facility is being cited for three (3) type A deficiencies and one (1) type B deficiency during today’s visit. An exit interview was conducted where this report was discussed and provided to the with Executive Director Julie Olmedo, along with a copy of the appeal rights.