Complaint Investigation Report

In addition, LPA discovered that facility contacted local paramedics to evaluate R#1, incident report also reported that POA spoke to paramedics and requested for R#1 not to be taken to hospital. Since the last incident LPA observed that the last incident involving R#1 was reported on 11/11/2024, incident was also reported to R#1 POA.

Third allegation: Staff do not meet the needs of a resident. Regarding the allegation “Staff do not meet the needs of a resident” LPA requested documentation pertaining to Resident #1 care needs. During record review LPA discovered that facility conducted an assessment to determine the level of care for R#1. Facility implemented Falls intervention, by conducting more status checks for R#1 in addition, facility implemented escorts by ambulation with wheelchair for R#1. LPA conducted an interview with Resident #1 who informed LPA that resident likes the facility and has no concerns regarding care staff. Resident#1 informed LPA about feeling safe at the facility. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Julie Dion at the end of the visit.