Complaint Investigation Report

Regarding the allegation “staff did not treat resident with dignity of respect” LPA reviewed video footage of Resident #1 and observed that on multiple occasions Resident #1 was questioned by staff for yelling for help in addition, LPA also observed staff reprimanding Resident #1 for having staff going into residents’ room all night. Based on the evidence gathered during the investigation, the above allegations are Substantiated.

Substantiated: A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations, Personal Rights 80072 (3); Personnel Requirements – General 87411 (a) from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided, along with a copy of the appeal rights. to Facility Administrator Facility Administrator Julie Dion.