Complaint Investigation Report

Ceilta was informed that all facility files should be available for review during visits this includes schedules, personnel, and residents files.

Based on the evidence gathered during the investigation interviews and observations, deficiencies have been issued and the allegations are found to be Substantiated.

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted and discussed with Cielita Ravelo at the conclusion with the appeal rights.