Complaint Investigation Report

allegation indicates that S1 yells at the clients and call them names. LPA conducted interviews with staff and clients who in general reported that S1 yells at the clients (especially C1) and calls them ‘retarded’ and ‘stupid’. This poses an immediate health, safety, and personal rights risk to the clients in care. During the investigation, LPA was informed that the facility terminated S1’s employment after the incident. The licensee also conducted in-service training for direct care staff in regards to the clients' personal rights.

Based on LPA’s observations and interviews, which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter 1) is being cited on the attached LIC9099D.

An exit interview was conducted where this report, LIC9099D, and appeal rights were discussed and provided to the DSP.