Complaint Investigation Report

The allegation that Staff are not properly addressing pests in the facility. Based on LPAs observations and record reviews, the facility does have a pest control company that comes to the facility monthly for general pest treatments. Based on LPAs observations, the facility is clean and sanitary and did not observe any signs of pests.

The allegation that Staff do not ensure client is accorded dignity. LPA interviewed four (4) staff and they stated that they do ensure that clients are accorded with dignity. LPA was unable to interview Client #1 (C1) due to being nonverbal. LPA interviewed Client #2 (C2) and Client #3 (C3) and they stated that staff do treat them with dignity.

Based on evidence obtained during the investigation, the above allegations are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Cielita Ravelo, Administrator at the conclusion of the visit.