Complaint Investigation Report

366425828-5-10-2023-56-AS-EMAN-CS4RXD-20230523132433

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/06/2023 and conducted by Evaluator Victoria Chitgian

COMPLAINT CONTROL NUMBER: 56-AS-20230306110239

Resident was not picked up from the hospital in a timely manner

Licensing Program Analyst (LPA) Victoria Chitgian conducted an unannounced visit to the facility to deliver the findings for the above complaint allegation. LPA met with lead staff Paulino Esquillo and explained the purpose of the visit.

The allegation states Resident was not picked up from the hospital in a timely manner. The investigation consisted of interviews and record review. Interviews with Staff indicate that clients are picked up from the hospital when called for discharge. Staff also state the family members will arrange car service when called by the hospital. Records review show client was brought home by an Uber ride within 3 hours of discharge.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time.

An exit interview was conducted where this report was discussed and provided to lead staff Paulino Esquillo.