Complaint Investigation Report

361880989-12-9-2024-56-AS-KCLS-DDBMTW-20250127085410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/05/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20241205162342

staff denied resident's request to go to the hospital for follow up appointment

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to initiate a complaint investigation on the above allegation. LPA met with Shift Lead, Andrea Limon and discussed the purpose of the visit. The investigation consisted of LPA pertinent record review and interviews with staff and residents.

Regarding the allegation staff denied resident's request to go the hospital for a follow-up appointment, four (4) staff interviewed deny not taking a resident to the hospital for a follow-up appointment. Interviews with three (3) residents reveal not enough evidence to corroborate the allegation.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report with appeal rights was provided to the Shift Lead at the conclusion of the visit.