Complaint Investigation Report

The second allegation indicates staff are using garage as a sleeping room for residents. Interviews with staff denied garage being used as a sleeping room for residents. Staff indicated each client has their own room. Interviews with clients stated they have their own room in the facility and that none of the clients sleep in the garage. LPA observed the garage to have a pool table for clients use and an office area. The garage also contains a staff room that the clients do not have access to.

The third allegation indicates staff do not keep the facility clean. Interviews with staff indicated the facility is kept clean at all times and is cleaned and disinfected 3 times a day. Interviews with clients stated staff are continuously cleaning the facility throughout the day. LPA observed the facility to be clean and did not observe anything to be missing.

The fourth allegation indicates staff mismanage resident medications. Interviews with staff stated that medications are handled as prescribed by the clients doctor and are not mismanaged. Staff stated they have never been instructed to open medication from another home/facility and bring it to the clients in care. Interview with clients stated staff give them their medications as prescribed by their doctor. Clients have never witnessed staff bring medications from other homes nor been given medication that is not theirs. LPA observed medication and MARs and did not see any discrepancies.

The fifth allegation indicates staff do not ensure that residents are adequately fed. Administrator stated the facility buys perishable food twice a week and non-perishable weekly. Interviews with staff stated clients are adequately fed and there is always enough for clients to get a second serving if they want. Interviews with Client 2 (C2) and Client 3 (C3) stated the facility does feed them well and there is always enough for a second serving. LPA observed facility to have 2 days on perishable and 7 days of non-perishable food. LPA also observed groceries receipt that show an adequate amount of food is purchased weekly.

Based on interviews, records review, and observations, the allegations are UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report was provided to the Administrator.