Complaint Investigation Report

LPA’s facility file review of the facility’s program design revealed the following: “Navin Care will provide transportation to medical and dental appointments, to destination in the community for the purposes of community integration, day/ work programs and for other purposes, as needed, unless otherwise states in the individual program plan (IPP)”. LPA review of R1’s admission agreement states, “transportation: facility will provide transportation at no additional cost: 2. To all social, recreation and other daily living activities”.

Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met.