Complaint Investigation Report

meal menu and provides the menu to staff as appropriate.

In regards to allegation #3, LPA interviewed C1 who stated that staff are "good" and believes that staff members have been attentive in meeting the clients needs. S1, S2, and S3 all stated that residents needs are being met. LPA observed that the staff members appear to be attentive to the clients at the time of visit.

Based on evidence/record review/ interviews obtained during today’s visit, LPA has determined that the above allegation is UNSUBSTANTIATED; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy was provided to Miles at the conclusion of the investigation.