Complaint Investigation Report

The allegation that staff verbally abuse client. LPA interviewed five (5) staff and they denied verbally abusing the clients. LPA interviewed Client #2 (C2) and Client #3 (C3) and they stated that staff have not verbally abused them.

The allegation that staff did not assist client with care. LPA interviewed five (5) staff and they stated that they do assist clients with care. LPA interviewed Client #2 (C2) and Client #3 (C3) and they stated that staff do assist them with their care.

The allegation that staff did not give medication as prescribed. LPA interviewed five (5) staff and they stated that they do give clients their medication as prescribed. LPA reviewed (2) client medications and the Medication Administration Record (MAR). Based on LPA observations, interviews and record reviews the medications are labeled and administered as prescribed. LPA interviewed Client #2 (C2) and Client #3 (C3) and they stated that staff do give them their medication as prescribed.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed, and a copy of this report was provided to Dontee Weaver, Administrator at the conclusion of the visit.