Complaint Investigation Report

During interviews with clients, clients stated staff will assist with their ADLs. C1 informed LPA their favorite activity is getting their nails done and reading books. C1 also stated, they prefer to stay in their room. C2 informed LPA they receive full assistance.

During facility tour, LPA observed activities for the clients, and received client’s physician report, consumer notes, and activity calendar.

Based on the evidence found during the investigation, the one (1) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report was discussed and provided to Chrishay Hawkins, along with a copy of the appeal rights.