Complaint Investigation Report

For the allegation, Facility is retaining a resident who has a higher level of care needs.

During staff interviews, 6 out of the 7 staff informed LPA they do not know if the facility is retaining a resident who has a higher level of care. 1 out of the 7 staff stated C1 has been declining and are in the process of relocating client.

For the allegation, Licensee is not prominently posting complaint information in areas accessible to residents, representatives, and the public.

During facility tour, LPA observed complaint posting in the common area accessible to clients and representatives.

During staff interviews, 7 out of the 7 staff informed LPA the complaint posters are in located in the break room and dining room area. 5 out of the 7 staff stated that clients will remove posters when they have behaviors.

Based on the evidence found during the investigation, the three (3) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Residential Manager Maria Pinto, along with a copy of the appeal rights.