Complaint Investigation Report

LPAs interviewed staff and clients. LPA interview with S7 revealed that the facility has a contract with Ontario Air and they come to the facility monthly to service the air condition during the summer. S7 stated some client feel the temperature is hot and other think its too cold. S7 stated the facility temperature range from 68-74 degrees Fahrenheit. S7 stated the facility purchased fans for clients to maintain comfortable temperature in those areas of concern. LPA interviewed five (5) out of five (5) clients in care. 5 out of 5 clients stated the temperature is maintained at a comfortable level. LPA was unable to obtain any evidence to substantiate that the facility is not able to maintain a comfortable temperature in the facility. Based on interviews and LPA observations, the allegation is unsubstantiated.

Based on interviews, observations, and record review, the allegation that the staff are not keeping the facility at a comfortable temperature for clients in care is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Program Director, Rosa Tucker.