Complaint Investigation Report

During client interviews 3 out of the 6 clients stated they do not require assistance with their toileting needs. In addition, 3 out of the 6 clients stated staff assist with their toileting needs and have not been denied for assistance. Furthermore, all clients stated they use their pendant to call staff for assistance. LPA Rico observed pendants to be working.

For the allegation, Client was left on floor for hours due to lack of supervision.

During staff interviews, 6 out of the 6 staff stated they have never left a client on the floor for an extended period of time due to lack of supervision. In addition, 3 out of the 6 staff stated that C1 was found the floor, they also reported that C1 was assisted and the proper protocol was followed.

During client interviews, 6 out of the 6 staff stated they have not been left on the floor for a long period of time. Furthermore, C1 stated they were trying to use their walker when they had a fall. C1 also stated that staff had immediately came to assist.

During facility tour, LPA Rico tested clients’ pendants. All pendants were observed to be working. During record review, LPA observed sufficient staff schedule to meet client’s needs.

Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Rosa Tucker. LPA Rico emailed a copy of the report to the Administrator for signature and requested that the signed copy be returned via email. The Administrator agreed to provide the signature and email the signed report back to Community Care Licensing.