Complaint Investigation Report

For the allegation, Staff did not assist with resident's medication refills.

During staff interviews, 5 out of the 5 staff stated they are responsible to send medication refills to clients pharmacy. Furthermore, based on medication record review. LPA Rico verify, the facility had submitted medication refills to pharmacy in a timely manner.

Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided to Residential Care Managers Maria Pinto and Dorris Moore.