Complaint Investigation Report

It is alleged that staff did not notify responsible parties of a resident’s unexplained absence from the facility. Staff interviews revealed that during the period of time the resident was at the facility. There were several incidents that occurred; of which the facility did contact R1’s responsible parties. All staff report that the resident’s responsible parties would not answer their calls or return their calls. Staff contends that messages were left. The primary contact for R1 is R1’s son; who reportedly works long hours and is not available to take calls. Messages were left for the son, but there no response or indication that the messages were received by the son. Collateral contact contends that the Police were called to the facility based on the resident’s behaviors; not because R1 was found wandering outside by the Police. LPA was unable to obtain the Police Report for further investigation.

Based on the interviews, observations and record reviews, these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with facility representative. This report was discussed, reviewed and then provided to facility representative.