Complaint Investigation Report

Allegation #2 "Resident's outings are taken away by staff when the resident has behavior issues". The RP alleged that R1's outings are taken away whenever they have behavioral issues. LPA interviews with the facility staff revealed that R1 does go on outings. LPA interview with R1 revealed that the residents in care only go somewhere once they have good behavior. LPA interview with resident #2 (R2) revealed that the facility staff does not take away their outings when they have behavior issues. The finding is unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

Allegation #3 “Staff pulls residents hair”. The RP alleged that a facility staff member pulled the resident’s hair. LPA interviews with facility staff revealed that no one witnessed facility staff pulling residents' hair. LPA interview with R1 revealed that they witnessed facility staff pull another resident's hair. The finding is unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

Allegation # 4 “Staff does not treat resident with dignity and respect”. LPA interviews with facility staff revealed that all interviewed members of the facility staff deny not treating residents in care with dignity and respect. LPA interview with R1 revealed that R1 could not provide an example of facility staff not treating them with dignity and respect. LPA explained the definitions of what the words "dignity" and "respect" to R1, and R1 stated that someone working at the facility laughed at a health issue they had. LPA interview with R2 revealed that they have no issues with residing at the facility. LPA interview with R2 further revealed that the facility staff is nice to them. The finding is unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

A finding of Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and copy of this report was provided.