Complaint Investigation Report

361880775-8-25-2025-56-AS-KCLS-DKYPWE-20250828114038

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/01/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240801081634

Staff did not provide adequate supervision to resident in care

Licensing Program Analysts (LPAs) Magda Malcore and Eldin Serrano conducted an unannounced compliant visit to the facility. LPAs were granted entry, met with House Manager Julia Broadway, and informed the purpose for the visit.

Regarding the allegation, staff did not provide adequate supervision to resident in care, interviews with three (3) staff reveal that they do provide adequate supervision to residents in care. Interviews with three (3) clients reveals they are provided adequate supervision.

Based on the department's investigation, the above allegation is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy provided with appeal rights to House Manager Broadway at the conclusion of the visit.