Complaint Investigation Report

Allegation #2 “Facility staffs did not ensure that required bedroom furniture were provided to clients”. The allegation alleged that during construction at the facility, the RP observed missing furniture. The allegation also alleged that the RP observed a resident’s bed uncovered in the center of their room, with only a mattress cover and a blanket. LPA Nickolas’ interview with S1 revealed that could not confirm or deny this allegation. LPA Nickolas’ interview with S2 revealed that S2 denied this allegation. LPA Nickolas' interview with resident R1 and R2 could not provide information about this allegation. LPA Nickolas' interview with R3 and R4 could not participate in the interview process. On July 12, 2023, LPA Nickolas' arrived at the facility to conduct an initial complaint investigation visit. During that visit, LPA Nickolas' tour of the facility revealed no evidence of construction. LPA Nickolas' tour of the facility revealed that all residents' rooms had bedding, furniture, and sufficient lighting as required by regulations. LPA Nickolas also observed that all bedding and furniture in each resident's room was in good repair. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

A finding of Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided.