Complaint Investigation Report

The allegation that staff inappropriately punished residents. Seven (7) staff interviewed denied inappropriately punishing the residents. LPA was unable to corroborate the allegation with R1, R2, R3 and R4 as they are non-verbal.

The allegation that staff did not ensure facility was adequately cleaned. Seven (7) staff interviewed denied not ensuring the facility was adequately cleaned. LPA observed the facility was maintained clean and there is a sufficient supply of cleaning solutions available for use. LPA was unable to corroborate the allegation with R1, R2, R3 and R4 as they are non-verbal.

The allegation that staff did not assist resident with personal hygiene care needs. Seven (7) staff interviewed stated that they do assist resident with personal hygiene care needs. Based on LPA observations, residents are well groomed, and their clothes are washed and clean. LPA was unable to corroborate the allegation with R1, R2, R3 and R4 as they are non-verbal.

The allegation that staff did not comply with reporting requirements. During the records review, LPA observed that all staff have completed the reporting requirements training and have reported incidents to the Community Care Licensing (CCL). LPA observed that the facility has the CCL complaint poster posted in the common area accessible to residents, staff and visitors. Interviews with staff, revealed that incidents are reported immediately to the lead staff and documented.

Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to Lydia Escutia, Administrator at the conclusion of the visit