Complaint Investigation Report

LPA Nickolas’ interview with S1 revealed that S1 confirmed this allegation. LPA Nickolas’ interview with S2 revealed that S2 denied this allegation. LPA Nickolas’ interview with S3 revealed that S3 confirmed this allegation. S3 stated that at the time of this allegation, the facility had an outbreak, two (2) staff quit, and frequent call-outs by other members of the facility staff. S3 stated that the house manager would send text messages to facility staff members to pick up extra shifts to cover the impacted shifts. LPA Nickolas’ interview with S4 revealed that the outbreak in the facility at the time this allegation was made and staff call-outs made it challenging to ensure that two (2) people were assigned per shift. LPA Nickolas’ review of the staff schedules for April 2, 2023- April 15, 2023, revealed that numerous shifts during that period did not have adequate staffing. During today's visit, LPA Nickolas observed that the facility had adequate staffing. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

A finding of Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and copy of this report was provided.