Complaint Investigation Report

LPA Nickolas' interviews with several members of the facility staff revealed that two (2) staff members are scheduled to work the morning and afternoon shifts. However, facility staff members frequently call out, which results in one (1) member of the facility staff working in the morning and afternoon shifts. LPA Nickolas' review of staff schedules for the week of October 2, 2022, the entire month of February 2023, and May 13, 2023, revealed that, for the most part, the facility has sufficient staff during the weekdays to meet R1's needs. However, the facility does not have sufficient staff on the weekends to meet R1's needs.

Based on the evidence gathered during the investigation, the above allegation is substantiated. A finding that the complaint is substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

An exit interview was conduct were a copy of this report (LIC 9099), LIC 9099D, and appeal rights were discussed and email due to technical difficulties.