Facility Evaluation Report

Licensing Program Analyst (LPA) Michelle Echeverria conducted an unannounced case management visit to follow up on an incident report sent to licensing on 04/20/2026. LPA was greeted and explained the reason for the visit to Staff, Karen Haywood. Administrator, Aveon Popoola arrived shortly after and LPA informed her about the purpose of the visit.

On 4/14/2026, it was reported that staff 1 (S1) violated client 1 (C1) personal rights by speaking to them inappropriately and creating a hostile environment.

During today's visit, LPA met with Administrator to discuss the incident and surrounding events. LPA did a health and safety check and reviewed records. During record review, it was discovered that the facility removed S1 from the schedule and is pending termination.

Deficiency was issued during this visit. An exit interview was conducted where this report LIC809, LIC809D and appeal rights were, reviewed, discussed and then provided to Administrator, Aveon Popoola.