Complaint Investigation Report

1 former staff member stated they worked the NOC shift and as such would not have witnessed this type of occurrence. No one other than the former Administrator denied these allegations. Based on interviews conducted the allegation of facility staff force residents to do house chores is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.

3 current staff members, a resident, a resident's family member all confirmed that they have witnessed the former Administrator yelling at residents. The service coordinator interviewed stated that the former Administrator spoke to them unprofessionally and used profanity when engaging with them. Staff members and a resident also stated in interviews that they witnessed the Administrator use coercion and/or made threats to residents by stating they use will take the residents personal funds to pay for property damage. Based on interviews conducted the allegation of Conduct Inimical is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.

Facility staff take client items away as a form of punishment

2 staff members interviewed and a resident stated that items had been taken away as a form of punishment. No one interviewed other than the former Administrator denied this could have occurred. Based on interviews conducted the allegation of facility staff take client items away as a form of punishment is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.

Facility staff do not allow residents to use their cell phone

1 staff member interviewed stated that they had witnessed an occasion where a resident was not allowed to use their cell phone. The former Administrator stated that residents were always allowed to use their cell phone and always had funds to pay their cell phone bills however facility staff had 2 residents for which they purchased cards in order for the residents to use their cell phone and staff was not always able to obtain the cards. Based on the interviews conducted the allegation of facility staff do not allow residents to use their cell phone is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.