Complaint Investigation Report

Furthermore, during a file review, there were no supporting documents to prove care managers were not responding to call buttons in a timely manner. LPA Martinez requested call button/call log supporting documents from witness 1 (W1), however, W1 did not submit documentation. LPA Martinez also reviewed facility work schedules for November and December 2021. The facility work scheduled shifts were filled. Additionally, staff 1 and staff 2 and staff 3 reported no issues with staffing.

Due to the above noted information, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, and therefore the allegations are unsubstantiated. There were no deficiencies cited at this visit. An exit Interview was conducted and a copy of the report was given to the facility.