Complaint Investigation Report

Regarding the allegation facility staff are not ensuring that the client is sitting in a comfortable position, it was observed that client (R1) was sitting in a comfortable position on 2/15/24. R1 does use a neck pillow at the time of visit. It was learned that R1 is not required to have a neck pillow. According to staff interviews, staff stated that they always ensure R1 is comfortable and that the neck pillow is used interchangeably for R1’s comfort.

Regarding the allegation facility staff are not providing client with a reasonable level of privacy while using the phone, it was learned that R1 needs assistance with phone use. R1 was unable to hold the phone effectively therefore staff would put the phone on speaker. Based on staff interviews, staff stated that they would put the phone on speaker and leave R1 to talk on the phone privately; however, they would check on R1 every few minutes to see if R1 was still holding the phone properly.

As a result of the investigation, LPA finds the allegation above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted and a copy of the report was provided upon exit.