Complaint Investigation Report

Additionally, an interview with two outside agencies revealed no concerns related to the allegation. During the visit on 01/28/2026 and today’s visit, LPA Lee observed the facility phone located in the kitchen and accessible for resident use. Based on the interviews and observations conducted during the investigation, LPA Lee was unable to corroborate the allegation.

The investigation revealed the preponderance of evidence standards has not been met; therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that the complaint allegation is UNSUBSTANTIATED means that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.