Complaint Investigation Report

Regarding: "Staff does not ensure kitchen equipment is in good repair."

Based on interviews and a review of records, it was substantiated that the refrigerator at the facility was not functioning properly. This complaint was opened on 07/31/24 and the refrigerator was not replaced until 61 days later and cost $4,380.00. In addition to the malfunctioning refrigerator, a deli slicer was also sent out for repair. S1 stated that it would "jam up." This LPA learned by reviewing the repair invoice that the slicer had a bad knob and was missing feet (which aided in maintaining its stability during use.) The total repair cost $945.00. The standard for the preponderance of evidence has been met and the allegation, "Staff does not ensure kitchen equipment is in good repair," has been SUBSTANTIATED. According to the California Code of Regulations, Title 22, this deficiency has been cited on the LIC 9099D page.

A copy of this report was provided, along with APPEAL RIGHTS and an exit interview was conducted with the Designated Facility Administrator.