Complaint Investigation Report

Regarding the allegations of staff did not meet resident's hygiene needs and staff did not ensure that resident received assistance with activities of daily living (ADLs), it was determined that there is insufficient evidence to support the allegations. Based on the interviews conducted, 6 out of 7 residents stated staff will assist them with hygiene and ADLs if needed.

As a result of this investigation, the Department finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of the report was provided.

*****This is an amended LIC 9099-C. *****