Facility Evaluation Report

On 07/01/26, Licensing Program Analyst (LPA) Kimberly Viarella conducted a case management visit today to address the deficiencies learned through complaint investigation # 27-AS-20250416092323. This case management took place immediately following the delivery of the findings for the above complaint. LPA met with Memory Care Director/ Designee, Rose De La Garza.

Residents' (R1 and R3) hearing aids were not safeguarded and were lost or destroyed. This deficiency was cited on the LIC 809D page.

A reappraisal was not conducted for R1 when their incontinent care needs increased. Care plans for R1 and R3 also not reflect the need for residents to have assistance with charging and putting on their hearing aids.

This deficiency has been cited on the LIC 809D page.

The facility ran out of incontinent care products which directly impacted resident incontinent care. This deficiency has been cited on the LIC 809D page.

LPA and the Memory Care Director discussed the deficiencies and corresponding plans of correction. According to the California Code of Regulations, Title 22, no other deficiencies were cited during today's visit, a copy of this report along with APPEAL RIGHTS was provided and an exit interview was conducted with De La Garza.