Complaint Investigation Report

Two out of two family members who frequently visit reported that they have observed residents freely accessing the common areas and expressed no concerns. Two out of two representatives from outside agencies confirmed they have witnessed residents in the common areas. During a site visit on 06/18/2025, LPA Lee and Ombudsman Byron Toliver observed a resident in the dining and in the kitchen. Based on interviews and statements conducted during the investigation process as well as direct observations, LPA Lee was unable to corroborate the allegation that staff did not allow residents to access the common areas in the facility.

An allegation was made that staff spoke to residents in an inappropriate manner. The investigation included interviews with facility staff, residents, resident responsible parties, and outside agencies, along with direct observations. Four staff members were interviewed. All four denied that any staff had spoken inappropriately to residents under their care. Two residents were interviewed. One of the two residents stated they had not witnessed staff speaking inappropriately to residents and expressed no concerns regarding the behavior of facility staff. Two family members reported that they had not witnessed any inappropriate communication from staff toward residents and shared that their experiences have only been kindness from the facility staff. Two representatives from outside agencies stated that they had not observed any instances of inappropriate communication between staff and residents, and they expressed no concerns. Direct observations were made during a site visit. On 06/18/ 2025, LPA Lee, accompanied by Ombudsman Byron Toliver, did not observe any inappropriate communication between staff and residents. Based on interviews and statements conducted during the investigation process as well as direct observations, LPA Lee was unable to corroborate the allegation that staff spoke to residents in an inappropriate manner.

It was alleged that staff did not provide residents with adequate food service . This investigation consisted of interviews with staff, residents, and resident responsible party as well at direct observations. Four staff members were interviewed. All four staff denied that staff are not providing adequate food service to residents in care. Two residents were interviewed. One of the two residents stated they have no concern regarding the adequate amount of food being provided and are content with the meals provided.