Complaint Investigation Report

Regarding grooming and hygiene needs LPA was unable to corroborate the allegations. The facility recorded detailed documentation of refusal for bathing and refusing podiatry and nail cutting services provided by the facility. Per the facility, the resident required full assist for bathing and grooming and all documentation of bathing and grooming was documented in daily records and charts. LPA's interviews with staff corroborated the documentation where resident would refuse bathing and grooming assistance from staff members and was reflected in documentation.

Regarding allegation that facility did not maintain resident's room: LPA was unable to corroborate this allegation due to the room being demolished by the time LPA was able to inspect the former resident's room. LPA was able to review photos provided by the family of the state of the residents room. LPA conducted inspections of other resident rooms and did not observe any violations. Additionally, staff interviewed denied the allegation and stated there was regular clean up in the room due to former resident's incontinence issues. The facility provided additional documentation that additional steps were taken including changing resident's room. LPA was unable to corroborate the allegations.

Regarding allegations that resident was charged for services not received: LPA reviewed Former resident's care plan assessment dated December 2021 and could not observe any documented care plan services that were identified that were not being provided by the facility and corroborated through staff interviews.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of Neglect/Lack of Supervision are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed.

There are no deficiencies noted or cited per California Code Regulation, TITLE 22.

Exit interview was conducted with the facility administrator. Appeal Rights were issued, and a copy of this report was left at the facility.