Complaint Investigation Report

Allegation- Facility staff did not follow admission agreement. Facility staff did not communicate with hospice as needed. -Unfounded

During investigation, the Department interviewed four (4) residents and four (4) staff and reviewed records to investigate this allegation. Record review indicated that facility kept proper documentation regarding residents’ admission agreements, hospice care plan for hospice care residents and other required components regarding resident’s care per Department’s Regulations. Resident’s interviews reflected that facility was meeting their care needs per their needs and service plan and per admission agreements and there were no problems. Staff interviews indicated that they were aware about residents’ care needs per their needs and service plans and hospice care plan for hospice care residents and providing care accordingly without any issues. Interview with hospice agency regarding resident, R1s care did not reflected any care concerns while R1 resided at the facility from November 2023 till October 2024. Based on gathered information, this allegation was found to be UNFOUNDED.

Allegation- Facility staff did not meet resident's incontinence care needs. Facility staff did not meet resident's dental care needs.- Unfounded

The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with four (4) facility staff and four (4) residents, it has been discovered that facility was providing appropriate care to the residents based on resident’s documented needs and service plans. During department visits on 11/26/24, Department observed that staff were attentive to residents care needs and helping them with their care needs. Four staff interviews reflected that facility provide adequate staffing and there were no issues with staff not helping residents with their care needs. Staff stated that they were assisting residents with toileting needs every 2 hours or as needed without any issues. Resident’s interviews indicated their satisfaction with their care needs including toileting, dental, showers and other care needs and did not express any concerns in this area, therefore this allegation is UNFOUNDED.