Complaint Investigation Report

Allegation- Staff does not ensure bathrooms are kept in good repair.-Substantiated

The Department conducted record review, facility’s observations, three (3) staff and four (4) residents interviews to investigate complaint allegation. During facility visits on 06/20/24 and 07/09/24, Department observed that residents bathroom in Room #9 was not operable and repairs were needed. The shower had a leak and was inoperable. The toilet was leaking and did not flush properly. The ceiling and wall of the bathroom has what appears to be water damage. 2nd building resident's bathroom's mirror was found to be broken and not safe for resident's use. Residents who resided in Room # 9 indicated that facility was aware about their bathroom issues not failed to address the issue until the Department was involved. Based on gathered information, this allegation was found to be Substantiated.

Allegation -Staff does not ensure residents dietary needs are being met. Substantiated

The Department conducted record review, facility’s observations, three (3) staff and four (4) residents interviews to investigate complaint allegation. During Department visit to facility on 06/20/24, LPA Bains found multiple food items with expired dates in kitchen area. Resident (R1) was interviewed and indicated that facility was not following their dietary preference request and not serving the food which was of good quality. Based on gathered information, this allegation was found to be Substantiated.

Based on interviews conducted by the department and records reviewed, the preponderance of evidence standards has been met. Therefore, the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations, Title 22 Division 6, Chapter 8, a deficiency is observed but not being cited today as it has been cited on 07/09/24 during case management visit.

Exit interview was conducted and copy of the report left at the facility.